AI Grain Solutions

Privacy Policy

AI Grain Solutions Privacy Policy

This Privacy Policy describes how AI Grain Solutions (“we,” “us,” “our”) collects, uses, discloses, and protects your Personal Information, and how you can exercise your privacy rights. This privacy Policy applies to Subscribers of AI Grain Solutions Services and Visitors to our website.
AI Grain Solutions provides grain management solution devices (“Device”) to customers under a Data Upload Agreement (“Agreement”). AI Grain Solutions also provides services and a Website that allows customers and limited no-customers with access to data generated by the Device. Use of these services
is subject to the our Terms of Service.

Key Terms

  • “Subscriber” refers to any individual or organization that has registered with us to access and use our Services.
  • “Personal Information” encompasses any data that can identify a Subscriber or Visitor, either directly or indirectly. This includes, but is not limited to, first and last names, email addresses, or other location-based information related to where a device is situated.
  • “Website” refers to any website we own and operate (such as www.AI Grain Solutions.com), as well as any web pages, interactive features, applications, widgets, blogs, social network pages, social media tabs, or any other online, mobile, or wireless offerings that include a link to this Privacy Policy.
  • “Web Services” refers to any services provided through a Website or through related mobile, tablet, or similar applications.
  • “Services” encompasses both Web Services and any additional services provided under the terms of the Agreement that are not classified as Web Services.
  • “Visitor” means any individual who accesses any of AI Grain Solutions’ Websites.
  • “you” and “your” refer to either a Subscriber or a Visitor, depending on the context in which they are used.

Information We Collect

  • Information You Provide to Us -When you create an account with AI Grain Solutions, we collect the Personal Information you provide, which may include your full name, company name, address, phone number, email address, and any other information you use to interact with our services or team.
  • Unique Identifiers and Device Data – In addition to the information you provide when setting up your account, we generate unique identifiers to collect data from your connected devices (“Device Data”). These identifiers are linked to your account and Personal Information to enable us to deliver our services effectively.
  • Information Collected Automatically – When you use our Web Services, we may automatically collect certain details about your device and how you interact with our Services. This may include using cookies and other tracking technologies to gather information.
  • Information from Our Mobile Apps – When you use our mobile applications, we may also collect specific information related to your device and usage, in addition to the data described in other sections of this Privacy Policy.

How We Use Your Information

  • Account Management: To create and manage your account and provide you with access to our services including Billing, collecting money owed by you, customer service, and installation
  • Service Delivery: To associate Device Data with your account and deliver personalized services.
  • Communication: To communicate with you about your account, our services, send alerts and updates.
  • Improvement and Development: To improve our services, develop new features, and enhance user experience.
  • Legal Compliance: To comply with applicable laws, regulations, and legal obligations.
  • Other Purposes: To carry out other legitimate business purposes, as well as other lawful purposes about which we will notify you.

Cookies and Tracking Technologies

AI Grain Solutions and our partners may use various technologies to collect and store information when you use our Services, and this may include using cookies and similar tracking technologies. These technologies allow AI Grain Solutions to collect information such as the recipient’s IP address, browser,
email client type and other similar details. We use this information to measure the performance of our Web Services and enhance our Services.

Visitor Data Protection Rights

You are entitled to the following rights regarding your Personal Information:

  • Access, Correction, and Deletion: You have the right to access your Personal Information and request corrections, updates, or deletion. We strive to ensure that the data we maintain is reliable for its intended use and that it is accurate, complete, and current. If you wish to access, amend, update, or delete your Personal Information, or modify your data or marketing preferences, you can contact us at any time by emailing us. We will review your request in line with applicable legal requirements.
  • Rights Under European Union Law: If you are located in the European Union, you have additional rights under data protection laws, including the right to object to the processing of your Personal Information, request that we limit processing of your Personal Information, or request that we provide your Personal Information in a portable format. You can exercise these rights by reaching out to us.
  • Withdrawal of Consent: Where we have obtained your consent to process your Personal Information, you have the right to withdraw that consent at any time. The withdrawal of consent will not impact the legality of any processing carried out before your withdrawal, nor will it affect processing conducted on other legal bases besides consent.
  • Complaints: If you believe that your Personal Information has been collected or used in a way that violates data protection laws, you have the right to file a complaint with a data protection authority. For further details, please contact your local data protection authority.
  • Data Sharing: Customer data is not shared with 3rd parties for promotional or marketing purposes. Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
  • Messaging Terms and Conditions By providing your phone number and agreeing to receive texts, you consent to receive text messages from AIGRAINSOLUTIONS LLC, from 888-711-3453 regarding customer care. Consent is not a condition of purchase. Message frequency varies. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. You can also contact us at 888-711-3453 or sales@aigrainsolutions.com. Mobile opt-in information is never shared with third parties.

How we share information

We may share your Personal Information with the following types of third parties for the purposes outlined in this Privacy Policy:

  • Service Providers: We may share your information with third-party service providers who assist us in delivering and supporting our services, as well as carrying out other business functions.
  • Advertising Partners: To manage and display advertisements on our websites and other platforms, we may collaborate with third-party advertising networks and exchanges.
  • Legal and Regulatory Authorities: We may disclose your Personal Information to law enforcement, regulatory authorities, government agencies, courts, or other third parties if we believe such disclosure is required (a) to comply with applicable laws or regulations, (b) to assert, exercise, or protect our legal rights, or (c) to safeguard your vital interests or those of others.
  • Potential Buyers: In the event of a potential sale, merger, acquisition, reorganization, or similar transaction, we may share your Personal Information with prospective buyers and their representatives.
  • With Your Consent: We may share your Personal Information with any other party when you have provided your explicit consent to do so.

Legal Basis for Processing Personal Information (EU Residents Only)

For individuals located in the European Union, the legal basis for our collection and use of Personal Information will depend on the type of information and the context in which it is gathered. Generally, we process your Personal Information when it is in our legitimate interests to do so and those interests are not outweighed by your privacy rights or fundamental freedoms. Our legitimate interests typically include enhancing and maintaining our technology, products, and services; ensuring the security of our Services and Website;
and conducting marketing activities. If you are a Subscriber, we may also need your Personal Information to fulfill a contract with you. In some instances, we are legally obligated to collect Personal Information. Where required by law, we will only collect Personal Information with your explicit consent.

Your Rights to Opt-Out

Subscribers and Visitors who have previously consented to receive our marketing emails can opt out at any time. To unsubscribe, simply click the “unsubscribe” link found at the bottom of our marketing emails. Alternatively, you can opt out by emailing us.

Security Measures

We implement appropriate technical and organizational measures to protect your Personal Information from loss, misuse, unauthorized access, disclosure, alteration, or destruction, considering the risks associated with data processing and the nature of the information. Access to AI Grain Solutions subscriber accounts requires a username and password. Subscribers are responsible for keeping their login credentials confidential. While we cannot
resend forgotten passwords, we provide instructions for resetting them.

Retention of Personal Information

We retain Personal Information as long as it is necessary for our legitimate business or legal purposes. When there is no longer a legitimate need to process your Personal Information, we will either delete or anonymize it. If deletion is not feasible (for example, if the data is stored in backup archives), we will securely store it and prevent further processing until deletion is possible.

California Privacy Rights

Under California law, residents have the right to request a list of the categories of Personal Information (such as name, email, and mailing address) that a business has disclosed to third parties (including affiliates that are separate legal entities) during the prior calendar year for direct marketing purposes. Additionally, they can request the names and addresses of all such third parties. To request this information, please contact us.

Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy at any time. All changes are effective immediately upon notice or when posted on our Website.

Other Legal Terms

This Privacy Policy is governed by the laws of New York. Any legal action against AI Grain Solutions (including any affiliated entity, owners, employees, attorneys, or agents) relating to these terms must be filed in the state or federal courts located in New York, and you consent
to that jurisdiction and venue. Failure to enforce any part of this Privacy Policy by AI Grain Solutions does not constitute a waiver of our right to enforce it later. If any provision is found to be unenforceable, the remaining provisions will continue in effect. You may not assign your account or any rights under this agreement. AI Grain Solutions may assign its rights without your consent. This agreement does not establish any employment, partnership, or agency relationship between you and AI Grain Solutions. Any dispute involving this agreement is subject to binding arbitration as detailed in the agreement.